Privacy Policy
1. Data Controller
Lookam is the controller responsible for processing personal data collected through this website and the virtual fitting room service.
Company name: Pol Angrill Domingo
Tax ID (CIF/NIF): 48021407Y
Address: Rambla Principal 92, 2nd floor. Vilanova i la Geltrú (08800)
Email: pol@lookam.io
2. Data We Collect
a) Customer data (ecommerce stores): name, email address, billing data, API keys, and service usage data.
b) End-user data (shoppers): images voluntarily uploaded for virtual try-on, optional data submitted through the widget, and fitting room ratings.
c) Browsing data: IP address, browser type, operating system, and pages visited.
3. Purpose of Processing
We process data to: provide the AI virtual fitting room service, manage accounts and billing, offer analytics dashboards, improve the service in an anonymized manner, and send commercial communications with prior consent.
4. Legal Basis
Processing is based on: performance of the service contract, explicit consent for image processing and commercial communications, legitimate interest for anonymized analytics, and compliance with legal obligations.
5. Data Retention
The retention period for images and test data varies depending on the subscribed plan: Starter – 7 days · Pro – 60 days · Enterprise – 90 days. Account and billing data are kept for the period legally required (minimum 5 years in Spain).
6. Recipients and International Transfers
Lookam does not sell or transfer data to third parties. We may share data with cloud infrastructure providers, payment gateways, and analytics tools, always under contract and with applicable legal safeguards (EU standard contractual clauses or other equivalent mechanisms).
7. User Rights
In accordance with the GDPR and the LOPDGDD, you may exercise your rights to: access, rectification, erasure, restriction of processing, portability, objection, and withdrawal of consent. Write to us at [PRIVACY EMAIL] with the subject line "GDPR Rights." You may also file a complaint with the AEPD at www.aepd.es.
8. Cookies
Lookam uses technical cookies necessary for the operation of the site and, with your consent, analytics cookies to measure traffic. You can manage your preferences from the cookie banner or your browser settings.
9. Security
We apply appropriate technical and organizational measures: encryption in transit (HTTPS/TLS) and at rest, access controls, and periodic audits to protect your data against unauthorized access.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in the service or in legislation. We will notify you of any relevant changes by email or through a notice on the website.
